Last Updated: 6 January 2026
Welcome to OSOS of Technology Consulting and Industrial Service L.L.C‑FZ (“Company”, “OSOS”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”)
govern your access to and use of www.ososoftech.com (“Website”) and the purchase of any products and/or services offered through it.
By accessing our Website or placing an order, you agree to be legally bound by these Terms.
1. ELIGIBILITY & LEGAL CAPACITY
By using this Website, you confirm that:
- You are at least 18 years old; and
- You have the legal capacity to enter into binding contracts under the laws of the United Arab Emirates.
2. PRODUCTS & SERVICES
2.1 Physical Products
We supply chemicals, machinery, equipment, tools, and related industrial products in accordance with our trade license.
- Product descriptions are provided to the best of our knowledge.
- Images are for illustration purposes only.
- Availability is subject to stock and supplier confirmation.
2.2 Management & Professional Services
We provide management and professional industrial services in accordance with our trade license.
- Services are advisory in nature unless otherwise agreed in writing.
- No specific commercial, financial, or technical outcomes are guaranteed unless expressly agreed in writing.
3. USER OBLIGATIONS
You agree to:
- Provide accurate, complete, and current information.
- Use products in compliance with applicable laws, safety regulations, and manufacturer guidelines.
- Not misuse, resell unlawfully, or export controlled products without proper authorization.
4. PRICING & PAYMENTS
- Prices are displayed in AED, unless stated otherwise.
- Prices may be subject to VAT or other applicable taxes in accordance with UAE law.
- Payment must be completed before dispatch or service commencement unless otherwise agreed.
- We reserve the right to correct pricing errors up to and including the date of dispatch or service commencement.
5. ORDERS & ACCEPTANCE
- All orders are subject to acceptance by us and stock availability.
- We reserve the right to refuse, cancel, or limit quantities at our discretion.
- Order confirmation (including automated email confirmations) does not guarantee availability; we will notify you if a product or service becomes unavailable.
6. DELIVERY & RISK (PHYSICAL PRODUCTS)
- Delivery timelines are estimates only and may depend on location, logistics, and supplier conditions.
- Ownership and risk pass to you upon delivery to the address you provide or upon handover to your designated carrier.
- You must inspect goods immediately upon receipt and notify us of any visible defects, shortages, or incorrect items within 2 days of delivery.
7. RETURNS, REFUNDS & CANCELLATIONS
7.1 Physical Products
- Returns are accepted only if products are unused, unopened, and in their original packaging.
- Return requests must be submitted within 3 days of delivery, accompanied by proof of purchase and a description of the issue.
- Certain products, including chemicals, customized items, or items marked “non‑returnable”, may not be eligible for return due to safety, regulatory, or hygiene reasons.
- If a return is approved, we may offer replacement, credit, or refund, subject to inspection and our internal policies.
7.2 Management & Services
- Management and professional services are non‑refundable once commenced.
- Cancellations must be requested at least 5 days before the agreed service start date, unless otherwise agreed in writing.
- We reserve the right to charge you for any reasonable costs already incurred prior to cancellation, including preparation time, travel bookings, and third‑party charges where applicable.
8. SERVICE DELIVERY (MANAGEMENT & INDUSTRIAL SERVICES)
- Management and industrial services may be delivered online, on‑site, or through written reports and other deliverables, as agreed in the scope of work.
- You are responsible for providing accurate, complete, and timely information and access required for us to perform the services.
- Delays or failures in performance arising from inaccurate or incomplete information, or from your acts or omissions, are not our responsibility.
9. INTELLECTUAL PROPERTY
- All Website content, documentation, reports, proposals, and other materials created or provided by us are the exclusive intellectual property of OSOS, unless otherwise agreed in writing.
- Unauthorized copying, reproduction, modification, or distribution of any such materials is strictly prohibited.
10. DISCLAIMER (MANAGEMENT & TECHNICAL ADVICE)
- Management services and technical advisory services are provided based on professional judgment and on the information and data you supply.
- OSOS does not guarantee any specific commercial, financial, operational, or technical results unless expressly agreed in writing; any decisions or actions you take based on our advice remain your responsibility.
11. LIMITATION OF LIABILITY
- To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential losses or damages, including loss of profit, revenue, or business opportunity.
- Our total aggregate liability arising out of or in connection with any product or service shall not exceed the amount you paid for that specific product or service.
- We are not responsible for losses arising from misuse, improper handling, storage, or non‑compliance with regulatory or safety requirements on your part.
12. THIRD‑PARTY SERVICES
- We may engage third‑party logistics providers, consultants, or subcontractors to assist in delivering products and services.
- We are not liable for delays or failures caused by events or third‑party actions beyond our reasonable control, but will use reasonable efforts to resolve issues
and minimize disruption.
13. FORCE MAJEURE
We shall not be liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to:
- Natural disasters or extreme weather conditions.
- Government actions, laws, or regulations.
- Supply chain disruptions or transportation issues.
- War, terrorism, strikes, labor disputes, or pandemics.
Where possible, we will notify you of a force majeure event and take reasonable steps to resume performance as soon as practical.
14. TERMINATION
- We reserve the right to suspend or terminate your access to the Website or to refuse to supply products or services if you breach these Terms or applicable law.
- Termination does not affect any rights or obligations that have already accrued, including payment obligations and limitations of liability.
15. GOVERNING LAW & JURISDICTION
- These Terms are governed by the laws of the United Arab Emirates.
- The courts of the United Arab Emirates shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, without prejudice
to any mandatory provisions of applicable law.
16. CHANGES TO TERMS
- We may update or amend these Terms from time to time.
- Any changes will be effective upon posting on the Website, and your continued use of the Website or placing orders after such posting constitutes your acceptance of the updated Terms.
17. CONTACT INFORMATION
Company Name: OSOS of Technology Consulting and Industrial Service L.L.C‑FZ
Email: support@ososoftech.com
Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E